Ordering & Shipping
- Ordering Process
Please allow 1 to 2 business days to process your order. Expect an email within 48 hours to let you know your order is on the way!
To order Andina Tea products, go to our shop “Tea” menu and simply select your preference/s as indicated. Your item/s will then be added to your shopping cart. To finalise your order, click the “Checkout” button. Please then complete your shipping information. If you are unable to progress to the Payment page, it will usually be because all required information has not been entered. This will be indicated by a red asterisk * next to the field that is incomplete. Once all information has been entered, review details and verify your order before clicking the “Complete Order” button.
Once your order is complete a ‘confirmation of receipt’ email will be sent to your nominated email address almost immediately and then followed by ‘confirmation of order sent’ email. Any product not currently in stock should be displayed as such on our website, however, if this is not the case we will email you to advise.
- Payment Options
- Visa, Mastercard or American Express credit cards.
- Electronic Bank Transfer (please send an e-mail to email@example.com requesting this payment option and you will get an invoice with the bank details included).
Standard Shipping (2-5 working days) $8.98.
When free postage is offered as a special promotion, standard Australia Post or Fastway services will be used.
If no-one is home at the time of delivery, our courier will leave in a safe place out of the weather. If you wish to personally sign for your parcel (or if you have any additional information), please make a note of this in the comments section at checkout. If the shipping address is obviously a business, we will then request that a signature is required.
In the case that a parcel is returned to us because of an incorrect or insufficient shipping address that is the fault of Andina Tea, we will resend the order at no charge. If a parcel is returned because of customer error, then an extra charge of $9.89 will be applied in order to resend the package.
- Refunds/Returns for Online Purchases
- Any Questions?
If you have a comment about a specific product you have received, please quote your invoice number.