Ordering & Shipping

Ordering Process

Please allow 1 to 2 business days to process your order. Expect an email within 48 hours to let you know your order is on the way!

We hope your online shopping experience will be a pleasant one and we have streamlined this process to make it as simple as possible.  We want you to feel safe and secure when you are shopping online and have made sure our system is fully protected by encryption software.  Be assured that your credit card information is not disclosed to anyone other than the relevant credit card merchant services.

To order Andina Tea products, go to our shop “Tea” menu and simply select your preference/s as indicated.  Your item/s will then be added to your shopping cart.  To finalise your order, click the “Checkout” button.  Please then complete your shipping information.  If you are unable to progress to the Payment page, it will usually be because all required information has not been entered.  This will be indicated by a red asterisk * next to the field that is incomplete.  Once all information has been entered, review details and verify your order before clicking the “Complete Order” button.

Once your order is complete a ‘confirmation of receipt’ email will be sent to your nominated email address almost immediately and then followed by ‘confirmation of order sent’ email.  Any product not currently in stock should be displayed as such on our website, however, if this is not the case we will email you to advise.

 

Payment Options

Andina Tea will accept the following payment options:

• Visa, Mastercard or American Express credit cards. 
• Paypal
• Electronic Bank Transfer (please send an e-mail to info@andinatea.com requesting this payment option and you will get an invoice with the bank details included).

Shipping

We are conscious of keeping postage costs to a minimum and have adopted a standard postage rate.

Standard Shipping (2-5 working days) $8.98.

When free postage is offered as a special promotion, standard Australia Post or Fastway services will be used.

If no-one is home at the time of delivery, our courier will leave in a safe place out of the weather. If you wish to personally sign for your parcel (or if you have any additional information), please make a note of this in the comments section at checkout. If the shipping address is obviously a business, we will then request that a signature is required.

In the case that a parcel is returned to us because of an incorrect or insufficient shipping address that is the fault of Andina Tea, we will resend the order at no charge. If a parcel is returned because of customer error, then an extra charge of $9.89 will be applied in order to resend the package.

 

Refunds/Returns for Online Purchases

It is important to us that you be satisfied with our products.  We will happily exchange or refund any unopened teas or accessories.  Our policy requires you to return the item within 10 days of receipt, unused and still in original packaging.  Once the returned item is received we will then process a refund within 5 working days. Please include a note regarding your decision to return the product as we appreciate all feedback. Please address your comments and enquiries to: info@andinatea.com

Any Questions?

Please feel free to contact us by email: info@andinatea.com

If you have a comment about a specific product you have received, please quote your invoice number.